Work together
A shared inbox only works if the team does. Sortoma keeps everyone in sync so two people never reply to the same customer.
Assign an email
Hand a message to the right person by assigning it to them. They’ll find it under Assigned to me, and everyone can see who owns it — so nothing is dropped and nothing is doubled.
@mention a teammate
Every email has a private team discussion attached. Type @ and a name to pull a colleague in — they get notified and can see the full context. Mentions across all your inboxes collect under Mentions.
Discuss without leaving the inbox
Use the discussion thread to agree on an answer, share context or ask a quick question — it stays attached to the email and never goes to the customer. You can also start a standalone Discussion for anything that isn’t about one specific message.
Snooze what can wait
Not now, but don’t forget it? Snooze an email and it leaves your inbox, then returns at the time you choose. Snoozed mail lives under Snoozed until it’s due.
Mark it done
When a message is handled, mark it Done to clear it from the active list while keeping the full history. Replying can mark it done automatically.
FAQ
How do we avoid two people replying?
Assign the email to one person and everyone sees who owns it. The shared inbox shows the latest activity on each message.
Are @mentions visible to customers?
No. Discussions and @mentions are internal to your team and never sent to the sender.
Still stuck?
We’re a small team and we answer fast. Tell us what you’re trying to do.