One shared inbox, built for how your team actually works
Whether you're answering customers, closing deals, coordinating jobs in the field or watching a wall of property alerts, Sortoma's AI triage meets you where the mail lands.
Stop drowning in support@
When every customer email lands in one mailbox, urgent outages get buried under password resets and newsletters — and two agents reply to the same ticket.
The pain
- Critical issues lost in a flat list of unread mail
- Agents stepping on each other with duplicate replies
- Slow first responses while you read long threads
- Generic canned answers that frustrate customers
How Sortoma helps
- AI pins true Urgent issues to the top instantly
- Assignments + activity trail stop double replies
- One-line summaries mean you grasp a ticket at a glance
- Drafted replies tailored to the actual question
Never let a warm lead go cold
In a shared sales@ inbox, a hot "ready to buy" reply can sit unseen next to a cold pitch. Speed and ownership win deals.
The pain
- High-intent replies buried under spam and FYIs
- No clarity on who owns which prospect
- Slow follow-ups that cost deals
- Reps rewriting the same proposals from scratch
How Sortoma helps
- AI surfaces buying-intent emails as Today
- Assign leads to a rep so ownership is crystal clear
- Drafted replies get a tailored proposal out fast
- @mention a manager to approve pricing in seconds
Coordinate the chaos from one inbox
Ops and dispatch teams juggle job requests, supplier mail, scheduling and a steady stream of automated alerts. The signal-to-noise ratio is brutal.
The pain
- Time-critical job requests lost in the flood
- Endless automated alerts drowning real issues
- Hard to hand off work between shifts
- Catch-all addresses collecting untracked mail
How Sortoma helps
- Urgent dispatch requests rise to the top automatically
- Alerts bucket isolates automated noise — and auto-resolves "back online" notices
- Snooze, assign and activity trail make shift hand-offs clean
- Catch-all bucket keeps stray mail tracked, not lost
Tame the security, camera & property inbox
Property and field-services teams manage inboxes that mix tenant requests, contractor mail and a relentless stream of security and camera alerts — cameras going offline, sensors tripping, devices coming back.
The pain
- Hundreds of camera/sensor alerts per day, most self-resolving
- Genuine tenant emergencies buried in the noise
- Multiple sites and inboxes to keep straight
- No easy way to limit who sees sensitive property mail
How Sortoma helps
- The Alerts bucket auto-resolves offline→online camera pairs, so blips don't nag
- Real tenant emergencies flagged Urgent and pinned
- Multiple shared inboxes for multiple properties
- Per-inbox access control keeps sensitive mail to the right people
Don't see your team? It probably still fits.
Any team that shares an inbox — HR, finance, IT, agencies, marketplaces — benefits from AI triage, summaries and built-in collaboration.
Put the right email in front of the right person
Sortoma triages, summarizes and drafts so your team spends its time replying — not sorting. Free for 14 days.