Everything a shared inbox should do — with AI built in
Sortoma pairs a fast, modern shared inbox with an AI co-pilot that triages, summarizes and drafts. Here's exactly what you get.
Every email, sorted the moment it lands
Sortoma reads each incoming message and files it into the bucket that matches its real urgency — so your team opens an inbox that's already prioritized, not a wall of unread mail.
- Urgent — needs action now; pinned to the top.
- Today — should get a reply before you log off.
- Later — no rush; you'll get to it when there's space.
- Marketing — newsletters and promos auto-filed out of the way.
- Catch-all — mail to catch-all addresses, kept in its own lane.
- Alerts — automated system & monitoring notices, handled smartly.
Alerts that clean up after themselves
Automated monitoring email is relentless: a device drops, then comes back, then drops again. Sortoma routes all of it to the Alerts bucket — and goes one step further.
When a "device back online" message arrives, Sortoma automatically resolves the matching "offline" alert. Transient blips clear themselves, so your team only sees the alerts that are still actually a problem.
- Auto-resolve paired offline/online notifications
- Keep monitoring noise out of your human inboxes
- Surface only the alerts that still need a person
Camera 4 — offline
Camera 4 — back online → Sortoma auto-resolved the 09:02 alert ✓
Understand any email at a glance
No more scrolling a forwarded thread to figure out what someone actually wants. Sortoma writes a one-line summary on every email — what the sender wants, plus the suggested next action — and attaches a confidence score so you know when it's worth a closer look.
- "What they want + next action" on every message
- Confidence score on each summary and triage decision
- Skim a busy inbox in seconds, not minutes
Confidence 94% · Today
A reply that answers the actual question
Generic canned responses make customers feel like a ticket. Sortoma reads the specific question in front of it and drafts a tailored reply you can review, tweak and send — keeping your team fast without sounding like a robot.
- Context-aware drafts, not one-size-fits-all macros
- Edit and approve before anything sends
- Replying auto-marks the email done — or keep it in Today
- Per-user and team email signatures applied automatically
Suggested reply
— drafted by Sortoma · tailored to Raj's request
One inbox, your whole team
Stop forwarding mail to figure out who's got it. Multiple teammates work the same inbox together, with the coordination built in.
- Assign emails to the right teammate
- Activity trail showing who did what, when
- See who's already replying — no more double replies
- Works across support@, sales@, admin@, accounts@ and more
Talk it through without leaving the inbox
Every email has a private internal chat attached. Hash out the answer, pull in an expert, or keep a running discussion — none of it ever reaches the customer.
- Private comments on each email, just for your team
- @mentions that loop a teammate straight in
- Standalone team discussions with participants & visibility control
- Snooze and archive discussions to keep things tidy
Built to clear the inbox, fast
All the small things that add up to a calm inbox — without bolting on a separate task app.
- Snooze to a specific time and have it resurface
- Mark done — or let a reply do it for you
- Multi-select bulk actions to clear noise in one move
- Search across all inboxes, with live Gmail fallback
- Contacts and folders to keep things organized
Control who sees what
Give the right people the right access, and set teammates up for success without logging into their accounts.
- Per-inbox access control — limit sensitive inboxes to the right roles
- Org & seat management with owner / admin / member / viewer roles
- "View as" mode so admins can configure a teammate's settings
- Secure sign-in through Google Workspace
See it on your own inbox
Connect Google Workspace and watch Sortoma triage your real mail in minutes. Free for 14 days.